Where do you ship?
We offer complimentary UPS Ground shipping on all orders. We currently ship exclusively to the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.
When will my order arrive?
Each mooncake is made by hand. Orders ship within 1–3 business days, and UPS Ground typically takes an additional 2–5 business days.
How long do they keep?
Best consumed within 7 days of arrival. Store at room temperature.
Do you accept returns or exchanges?
Because LIVIANA BLACK mooncakes are perishable food products, we can't accept returns or exchanges for change of mind. If your order arrives damaged or incorrect, please contact us and we'll make it right.
What if my order arrives damaged or incorrect?
Please email hello@livianablack.com within 48 hours of delivery. Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label. We'll review the issue promptly and work with you on an appropriate replacement or refund.
What are your ingredients?
Ingredients in The Black Sesame Mooncake Collection: Italian Pastry Flour (Wheat), British Golden Syrup, Japanese Black Sesame Paste, Avocado Oil, Organic Barley Malt Syrup, Organic Powdered Sugar, Hawaiian Macadamia Nuts, Freeze-Dried Raspberries
Contains less than 2% of: Sea Salt, Activated Charcoal, Alkaline Water (Water, Potassium Carbonate, Baking Soda)
Are your mooncakes plant-based?
The Black Sesame Mooncake Collection is made from plant-based ingredients. Please note that mooncakes are made in a facility that also processes milk and eggs.
What allergens are present?
Contains wheat, sesame, and tree nuts (macadamia). Made in a facility that also processes milk, peanuts, and eggs. Please review the complete ingredient list on the product page before ordering.
Do you accept custom requests?
We welcome inquiries about custom quantities, corporate gifting, events, and other special requests. Please email hello@livianablack.com and tell us what you have in mind.